These are some of the frequently asked questions (FAQ) we see at Utah Valley Dental Lab. If one of your questions isn’t answered here, please contact our office toll-free at 800-927-6967 and a member of our team will be happy to assist you.


Does your laboratory offer no-prep/minimal prep restorations?

Absolutely! UVDL offers both pressable and powder/liquid restorations to accommodate the unique esthetic demands for conservative dentistry. Before fabrication of minimal /no-prep cases, we require study models, photos, and a waxup of the case to help you shape patient expectations for the results. After evaluation, we will recommend treatment options that will yield the most predictable, esthetic results for the case.

What articulators do you recommend?

UVDL uses several articulator systems, but the bulk of our Smile Design work is completed on either the Panadent or Stratos (Ivoclar) articulator. Our affinity for these systems stems from the ability to use the Kois Dento-Facial Analyzer System with these articulators. This system is economical and allows clinicians to have multiple cases in the laboratory without purchasing multiple transfer jigs, eliminating the likelihood of loss or damage to them as well. In addition to these systems, UVDL supports Artex, Kavo, Danar, and other well-known articulation systems.

What is the best way to send clinical case photos to you?

E-Mail is the preferred method of transmission for case photographs and other case information, although we happily accept other media such as photo CDs, camera cards, etc. We accept printed photographs although to ensure consistent quality, digital images are preferred. The preferred e-mail address for transmission of case information is uvdl@uvdl.com

What is e.max and why should I use it for my restorations?

IPS e.max Press (Lithium Disilicate) is a versatile material that is suitable for inlays, onlays, crowns, veneers, and 3 unit bridges. Its strong monolithic structure offers exceptional wear characteristics and may be bonded or cemented conventionally. UVDL strongly recommends the use of e.max for nearly all single unit cases as a better alternative to Zirconia or traditional PFM restorations. IPS e.max is all you need! For additional information on IPS e.max by Ivoclar, please ask any member of our team or visit www.emaxchangeseverything.com

Why do I need to schedule my Smile Design cases in advance?

To ensure consistency and predictability of results, Utah Valley Dental Lab works hard to keep each dentist’s work assigned to a small, ceramic team. This allows the Team Leader and other team members to develop relationships with the dentist, team members, and understand artistic preferences. Scheduling cases in advance allows us to consistently provide each dentist with the same ceramic team for all his/her cases, allowing that relationship to flourish. Generally, the farther in advance you schedule a case, the shorter the turnaround time in lab.

What is the typical turnaround time for my case?

• e.max CAD restorations – 3 working days
• Single Standard units & 3 unit bridges – 5-7 working days
• Single Zirconia Based units – 5-7 working days
• 1-3 unit Cosmetic Cases – 10 working days
• Diagnostic Waxups (single arch) – 7-10 working days
• Diagnostic Waxups (full mouth) – 10-14 working days
• Smile Design Cases – 15 working days or scheduled date
• Implant Cases (varies by manufacturer) – 10-20 working days

The above times are general guidelines and exceptions can be made on a case-by-case basis. Please contact us and we will happy to accommodate rush cases whenever possible.

Do you outsource any of your crown & bridge to foreign laboratories?

No, all UVDL crown & bridge restorations are proudly fabricated in the USA. We only use high-quality, name brand materials purchased from reputable, well-known suppliers in the dental industry. We use precious metals for our metal substructures and use only noble or high noble alloys. We are uncompromising in ensuring the safety of our technicians and your patients with all the materials we use. If you have any questions about our materials, please contact a member of the management team.

How do I ship cases to you and what are your fees?

UVDL is proud to offer inbound FedEx Standard Overnight shipping as part of our service and fee. To request a pickup, simply call 800-GO FEDEX and tell them you have a “return for a billable stamp” or place the case in a local FedEx drop box. If you need shipping labels, simply contact any member of our team and we will arrange for a supply to be sent to you.

The return fee for Standard Cases (quadrants and disposable articulators) is $5 per case, with larger cases being assessed a $15 per case return fee. This fee may be waived if certain volume levels are reached by the dentist for a sustained period of time.